Customers with disabilities
Helping to make bus travel easier
We offer Journey Assistance Cards to make it easier for customers with disabilities, particularly those that are hidden or not easy to recognise, to use our bus services.
The cards are discreet, easy for you to use and easy for others to understand especially if your disability is hidden. Just show the card to the driver as well as your travel ticket when boarding the bus.
We also have a set of cards that you can use to show our drivers that you are exempt from wearing a face covering. Please note: it is not mandatory to have one of our exemption cards on you when travelling with us, but you can do so if you wish.
Download our Journey Assistance cards here.
Download our face covering exemption cards here.
Arriva’s policy towards customers with disabilities
We place great emphasis on the health and safety of customers and staff.
Guidance is provided to all our employees about the best way in which they can meet the specific needs of each customer according to their particular type of disability.
Arriva will actively keep this policy under review in conjunction with all legislation and any related guidance.
We also invite customers with disabilities to put forward any comments and suggestions for improving our policy and the service we provide to them.
Find out about how we aim to help customers with disabilities to travel safely and with confidence on Arriva buses by viewing our policy document.
We accept certain types of mobility scooters if they pass a simple approval process.
It's Everyone's Journey
Arriva is proud to support ‘It’s Everyone’s Journey’, a campaign developed by the Department for Transport in partnership with disability groups, which aims to make public transport more accessible for disabled people. Find out more about the campaign here.
People with certain disabilities may be eligible for free bus travel
As part of national concessionary schemes, local authorities offer free bus travel to people with certain disabilities, please check with your local authority using the links below to see if you qualify
Contact your local council in England
Find the link to your local council's website below:
Nexus (Tyne and Wear)
Transport for Wales
In wales, the national concessionary scheme is administered by Transport for Wales
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